Seamless integration between ClickPhone PBX and Bitrix24. Smart routing, complete call history, automatic recordings, and CRM entity management.
Full automation between your phone system and Bitrix24, with zero manual work.
Calls are automatically directed to the responsible CRM agent. Existing client? Routes to their assigned rep. New caller? AI-powered IVR handles department selection.
Every call appears in the Bitrix24 contact timeline. Duration, status, recording — everything linked to the right deal and contact automatically.
Call recordings are automatically downloaded from the PBX and attached to the CRM call activity. Listen to any call directly from Bitrix24.
When a call lands on a generic user, the system automatically reassigns the Contact, Deal, and Task to the correct department responsible within seconds.
Modern interface showing all calls, webhook activity, and routing rules at a glance. Filter by status, search, and track everything in real-time.
Configure working hours, days off, and custom exceptions. After-hours calls get different treatment — voicemail, announcements, or special routing.
Fully automated — no manual work required.
ClickPhone PBX sends a notification with the caller number and called line.
The system looks up the contact in Bitrix24 and determines the responsible agent and department.
The call is routed to the correct queue: CRM responsible, selected department, or AI-powered IVR.
Deal, Contact, Task, and call recording are automatically created or updated in Bitrix24.
Quick setup, no changes to your existing PBX. Works with any Bitrix24 portal.